Privacy Policy

How do we process personal data?

We save and use your personal data only to process your orders and to get in touch with you. If you subscribe to our customer newsletter, we use your email address to send it to you. We can send you status messages from our status page (/status) if you enable this option in your account settings. We also save and process data that job applicants provide as part of the application process.

What categories of data do we collect?

Every time you visit our website, your IP address and other pieces of information are saved in anonymized form. If you register an account with us, your contact information will be stored. If you order products from us, your address and payment information will also be stored.
In particular, we save the following data from you.

Registration data

When you register an account with us, we collect and process certain personal data from you as your registration data. For example, we need your name, address information, telephone number, payment information and your email address to process your order. If you pay using a credit card, we do not collect and store any payment information such as credit card numbers or verification codes. You disclose this information only to the respective payment service provider. One exception with credit card payments is what is known as the pseudo card number: in order for you not to have to enter your credit card information for every payment, a pseudo card number is saved for your account. The pseudo card number only enables payment for products on our website that you order using your customer account. A pseudo card number is not identical to the credit card number. We delete all your registration data either: within 24 months, as soon as you delete your user account with us, or once the statutory retention period expires. You can delete your user account with us by sending an email to [email protected] with your deletion request. The legal basis for this data processing is Art. 6 (1) lit. b GDPR.

Email addresses

If you subscribe to our newsletter or opt to receive automated messages from our status page (/status), we also store your email address. We will delete your email address once you delete your user account or if you unsubscribe from our newsletter.

We use the double opt-in method to ensure that you actually want to receive the newsletter. If you go through this process, you agree to receive the newsletter and to be added to the mailing list for it, and then you will receive a confirmation email that will allow you to legally confirm that you have registered for the newsletter. We will only add your name to the mailing list if you actually complete the confirmation.

We use these data exclusively for sending information that you request including information about our new offers.

We use a third‑party email delivery provider to send newsletters and service emails. This provider processes data strictly on our instructions under a data processing agreement and is not permitted to sell your data or use it for purposes other than delivering our emails.

Server log files

Whenever you visit our websites, we automatically store certain data. This includes your IP address, type and version of the browser you use, and the time, date, and website from which you come to our site. Your IP address is saved in an anonymized manner. You can then no longer be identified. The legal basis for this data process is Art. 6 (1) lit. f GDPR.

Website analysis

On our website, we use the open-source web analysis tool Matomo on our self-hosted system. Matomo uses cookies. These are text files that are saved on your computer and which allow Matomo to analyze how you use our website. The cookies generate information about how you use the website, and our server saves this information.We do not send to third parties the data that the cookies generate about how you use our website. You can prevent the software from generating cookies by changing the settings of your internet browser. However, if you do this, you may not be able to use all of the functions on our website.

If you do not want us to save and use your data using Matomo, you can deactivate it by clicking here: Show PreferencesYour internet browser will create an opt-out cookie, which will prevent the Matomo software from creating a cookie when you visit our website.

Processing Locations

We operate infrastructure in the European Union. By default, personal data related to our services is processed in our own facilities in Romania and Germany. We are planning an additional site in France. Where we use selected third‑party providers, data may be processed within the EEA or in jurisdictions that provide adequate protection under GDPR, with appropriate safeguards in place (such as Standard Contractual Clauses).

Sub‑processors

We may use limited third‑party service providers (for example, for email delivery, analytics, billing, or customer support). These providers act as processors and process data strictly on our instructions and under data processing agreements. A current list of our sub‑processors is available on request.

Contact

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected]. You may also request access, correction, deletion, or portability of your personal data, and object to or restrict certain processing, in line with GDPR.