Terms of service

Plain English summary. By using ServersCamp you agree to these terms. We provide the cloud, you don't break it or use it for illegal stuff. We bill you for what you use, monthly. We promise 99.99% uptime; if we miss it you get credits. Either side can end the contract - export your data first, because closing your account deletes everything immediately.

1. The agreement

These Terms of Service form a contract between you and ServersCamp S.R.L. ("ServersCamp", "we", "us"), a company registered in Romania.

By creating an account, deploying a resource, or otherwise using our services, you agree to these terms. If you are using ServersCamp on behalf of a company, you confirm you have authority to bind that company.

2. Your account

• You must be at least 16 years old, and able to enter a binding contract under your local law
• You are responsible for keeping your account credentials safe. We strongly recommend enabling MFA.
• You are responsible for what happens under your account, whether you did it personally or someone you let in did it
• One welcome credit per individual or organisation. Creating multiple accounts to claim the credit again is not allowed.
• You must confirm your email address before the account can create resources or receive the welcome credit. Until you do, you can sign in and open support tickets.
• Tell us promptly if you believe your account has been compromised: [email protected]

3. The service

ServersCamp provides cloud infrastructure: virtual machines, block and object storage, networking, and managed services such as PostgreSQL. The exact list and pricing of available products is on our pricing page and may change over time.

Service level agreement (SLA)

We commit to 99.99% monthly uptime for the production infrastructure. If we miss this target in a given calendar month, you are entitled to service credits applied automatically to your next invoice:

• Below 99.99% but at or above 99.9% - 10% of monthly fees for affected resources
• Below 99.9% but at or above 99% - 25% of monthly fees
• Below 99% - 50% of monthly fees

Credits are the sole and exclusive remedy for SLA breaches. Credits are not refundable for cash. Planned maintenance with at least 7 days' notice does not count toward downtime. Force majeure events (e.g., upstream network outages outside any reasonable provider's control) do not count.

4. Acceptable use

You may not use ServersCamp to:

• Host or distribute malware, viruses, ransomware, or exploit kits
• Send spam, run unsolicited bulk email campaigns, or operate phishing sites
• Conduct denial-of-service attacks or other network abuse against any system
• Host child sexual abuse material (CSAM) - we report this to authorities and law enforcement and terminate the account immediately
• Infringe copyright, trademark, or other intellectual property rights
• Mine cryptocurrency on welcome credit or on Burst-profile instances. Sustained-profile instances are allowed, but you must inform support so we can plan capacity.
• Probe, scan, or test the vulnerability of any system you do not own without explicit authorisation
• Violate any applicable law in your jurisdiction or ours

If we receive a credible abuse report or detect a violation, we may suspend the affected resource. For severe violations (CSAM, ongoing attacks, fraud) we may suspend without notice. For other violations we will notify you and give you a reasonable chance to fix it.

4.1 Trial accounts and automatic enforcement

A trial account is one still running on welcome or promotional credit, before the account limits have been lifted. Trial accounts exist so you can evaluate the platform. They are not a free pool of compute for work that would otherwise cost money elsewhere.

On trial accounts we monitor outbound network activity for abuse signatures and act on them without waiting for a complaint from the victim. What happens next depends on how conclusive the signature is.

Stopped immediately. These have no legitimate reading from a trial machine, so the account is suspended as soon as they are seen:

• Cryptocurrency mining of any kind, including through a pool, a proxy, or a hosted script
• Brute-force attempts and sweeps against remote services (SSH, RDP, databases, and similar)
• Outbound spam, including bulk delivery attempts on port 25
• Command-and-control traffic of the kind used by botnets
• Traffic floods and participation in amplification or denial-of-service attacks

We ask first. These are real patterns with more than one explanation, so nothing is suspended. We open a support ticket on your account describing exactly what we saw and ask you to explain it:

• Crawling, scraping, or any other high-rate automated requests against sites and APIs you do not operate
• Port scanning and mass host discovery against systems you do not own
• Running declared scanning tools against third parties

Answer the ticket and a human decides. If the work is yours and legitimate, we close the case and note it on the account. If you do not answer within the time stated in the ticket, we suspend the account while we look into it.

Crawling deserves a word of its own, because it is the one people are most often surprised by. Fetching pages from your own systems is fine at any rate. Pointing a scraper at somebody else's site from a trial account is not, however polite the crawler is, and regardless of what their robots.txt says. If scraping is your actual product, that is a normal thing to run here: tell support and we will lift the restriction on a paid account.

When an account is suspended this way, every virtual machine in the organisation is powered off, and the account can no longer create resources or start machines until the matter is resolved. Data is not deleted at this stage. You can still sign in, see your resources, and open a support ticket, which is how you appeal: if the detection was wrong, tell us and we will lift the suspension.

For repeat offenders, farmed accounts, and accounts created to abuse welcome credit, we terminate permanently. Termination deletes every resource in the account, including networks and routers, and it cannot be reversed or appealed.

Paying accounts are not enforced automatically. The same rules apply to them, but a human reviews the case first.

5. Payment

• Most resources are billed by the actual hour of usage, summarised into a monthly invoice. Some products (e.g., reserved capacity) may be billed up front.
• A calendar month has between 672 and 744 hours. Your real bill is the sum of actual hourly usage; our online calculator uses a fixed average of 720 hours per month for an at-a-glance estimate, so the calculator and your invoice may differ by a few percent depending on which month it is.
• You can pay by credit/debit card via Stripe or by SEPA bank transfer to our BCR (Banca Comercială Română) account
• Invoices are issued through Oblio in compliance with Romanian tax law
• VAT is added where applicable. EU business customers with a valid VAT ID may qualify for reverse charge.
• Card invoices are charged automatically on the invoice date. Bank-transfer invoices are due within 14 days.
• If an invoice is more than 7 days overdue we may suspend service. After 30 days we may terminate the account and delete data.
• The welcome credit (EUR 25) requires no payment method and is valid for 30 days from account creation. Unused credit expires and is not redeemable for cash. Resources running when the credit is exhausted or expired require a payment method to continue.
• Every signup is checked for signs of duplicate or fraudulent registration: proxy and VPN use, a device already tied to another account, and third-party risk scoring among them. Where that check returns a strong signal we withhold the welcome credit and hold the account for review. Open a support ticket and a person will look at it.
• While an account runs on welcome or promotional credit, creating new resources requires at least EUR 5 of usable credit. Resources already running are not affected by this.
• Refunds: usage-based fees are not refundable. Pre-paid amounts are refundable on a pro-rata basis if we materially fail the SLA or otherwise breach these terms.

6. Cancelling or ending the contract

You can cancel at any time from your account settings. Outstanding usage will be billed in the next invoice. Closing your account immediately and irreversibly deletes all your resources and data on our systems - there is no recovery window. Records held by our payment processor (Stripe) and our invoicing partner (Oblio) remain under their own retention policies, driven by Romanian tax law and PCI compliance; deleting those records is outside our control.

We may terminate or suspend your account if you breach these terms, fail to pay, commit fraud, or use the service in a way that creates legal risk for us. For non-urgent cases we will give you reasonable notice and a chance to cure.

7. Ownership

We own ServersCamp - the platform, the brand, the documentation, the code we wrote. You don't get any rights in those except the right to use the service while your account is active.

You own everything you put into ServersCamp - your VMs, your data, your applications. You grant us only the permission we need to host and operate it on your behalf (store it, transmit it, back it up, restore it).

8. Warranties and disclaimer

We warrant that we will provide the service with reasonable skill and care, in accordance with the SLA. Beyond that, the service is provided "as is". We do not warrant that the service will meet your specific needs, be uninterrupted beyond the SLA, or be error-free.

9. Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption
• Our total liability under or in connection with these terms is capped at the fees you paid us in the 12 months immediately preceding the claim
• The above does not exclude liability that cannot be excluded under Romanian law (e.g., for gross negligence, wilful misconduct, or death/personal injury caused by negligence)

10. Indemnification

You agree to indemnify us against third-party claims arising from your content or your use of the service in breach of these terms or applicable law. We will tell you promptly about any claim and let you take over the defence at your cost.

11. Confidentiality

If either side shares non-public information with the other, the receiving side will treat it as confidential and use it only to perform under these terms. This does not apply to information that is or becomes public, was already known, or must be disclosed by law.

12. Data protection

How we handle personal data is described in our Privacy Policy, which is part of these terms. For business customers who need a Data Processing Agreement under GDPR, contact [email protected].

13. Changes to these terms

We may update these terms from time to time. For material changes we will email you and post a banner on the site at least 30 days before the change takes effect. If you don't accept the changes you can cancel; otherwise continued use after the effective date counts as acceptance.

14. Governing law and disputes

These terms are governed by the laws of Romania, without regard to conflict-of-laws rules. Any dispute that cannot be resolved by good-faith discussion will be brought before the competent courts of Bucharest, Romania.

If you are a consumer in another EU country, mandatory consumer-protection laws of your country may also apply, and nothing in this section limits the protections you have under those laws.

15. Miscellaneous

• No assignment. You may not transfer your account to anyone else without our written permission. We may assign the agreement (e.g., as part of a merger or acquisition).
• No agency. Nothing here creates a partnership, joint venture, or employment relationship.
• Severability. If a court holds any part of these terms unenforceable, the rest stays in force.
• Entire agreement. These terms, together with the Privacy Policy and any signed Order Form, are the entire agreement between you and us about the service.

16. Contact

ServersCamp S.R.L.
Șos. Colentina 16, Bl. A5, Ap. B44
Sector 2, Bucharest 021177, Romania
CUI: 50730737
Nr. Reg. Com.: J2024032843002
EUID: ROONRC.J2024032843002
Email: [email protected]