What you pay for
Billing is hourly. One rule covers almost everything: you pay for a resource while it is allocated to you, running or idle. Credits cover charges first, so you owe money only once they run out.
Virtual machines, status by status
A VM has four states, and what you pay depends on which one it is in.
| Status | Compute | Disk | Public IP |
|---|---|---|---|
| Running | Paid | Paid | Paid |
| Stopped (keep your spot) | Paid | Paid | Paid |
| Deallocated (release your spot) | Free | Paid | Kept: paid · Released: free |
| Deleted | Free | Free | Free |
- Stopped keeps your machine's place on the hardware reserved, so it powers back on instantly. Because we hold that capacity for you, a stopped VM still bills the same as a running one. Stopping saves you the wear, not the money.
- Deallocated hands the compute back: the machine is scheduled nowhere, so you pay for its disk only, at the full rate (the free 25 GB is a perk for a live machine, not for parking one). You choose what happens to its public IP: release it for free and get a fresh one on start, or keep it reserved (billed like any reserved address) so your DNS keeps pointing to the same place. Starting the machine again re-provisions it and needs free capacity at that moment, so it is best-effort, not instant.
Traffic
Every account gets 5 TB of outbound traffic to the internet and 50 TB of traffic between its own servers each month, shared by all its servers. Inbound is always free and never counts. Past the allowance you pay a flat rate per terabyte.
| Traffic | Allowance per account / month | Overage |
|---|---|---|
| External (outbound to the internet) | 5 TB | €5 per TB |
| Internal (between your VMs) | 50 TB | €0.50 per TB |
- The month is the calendar month in UTC. The allowance starts fresh on the 1st and nothing carries over.
- External is what your server IPs, floating IPs, load balancer addresses and routers send to the internet.
- Internal is what your servers send that stays inside our network.
- Where to see it. The Traffic card on the Servers page in the Cloud Panel shows this month's external and internal traffic against the allowance.
- How overage is charged. Every hour, whatever went over the allowance since the last hour is charged from your credits. 7.2 TB out in a month is 2.2 TB over the 5 TB, which comes to €11.
- Deleted servers still count. Traffic belongs to the account for the month it was sent in.
- Start dates. Traffic is metered since 23 September 2026, and overage is charged from 1 October 2026.
Everything else
Same rule: billed while it exists, running or not; free once you delete it.
| Resource | What you pay for |
|---|---|
| Block volumes | Size per hour, for as long as the volume exists |
| Public / floating IP | Per hour while it is reserved to you |
| Load balancers | The balancer, plus its listeners and backends |
| Backups & snapshots | The compressed size you keep stored |
| Routers | The first router is free; extra routers per hour |
What we do not bill
- Port speed. Your port is unthrottled multi-gigabit. There are no speed tiers to buy: you pay for traffic volume past the allowance, never for the speed itself.
- Inbound traffic is always free, and it does not count against your allowance.
- The first 25 GB of an R1 root disk on a live machine, and your first router.
- A Deallocated machine's compute: you pay for its disk only.
- Anything you have deleted.
Credits come first
The soonest-to-expire credit is spent first, so a short promo burns before a longer grant. You top up by card or with a promo code under Billing → Credits.
Welcome credit
New accounts get EUR 10 of welcome credit the moment a card is saved; saving the card charges nothing. It is valid for 10 days and is issued once per organisation and once per card: the same card saved on a second account, or saved again after being removed, does not earn it a second time. The credit stays only while a card is on the account: remove the last card before the first top-up and the unused credit is forfeited, and adding a card again does not restore it. Money you paid in is never touched.
See Trial accounts for what free credit unlocks, and Suspension & recovery for what happens when the balance runs out.
Auto top-up
Prepaid means the balance can run out at night. Auto top-up is the opt-in answer: you pick a threshold and an amount, and when the balance drops below the threshold we charge your default card for that amount. It is off by default, becomes available after your first top-up, and you switch it off whenever you like.
- Three numbers. The threshold (default EUR 5), the top-up amount (from EUR 10) and a monthly limit (default EUR 100). All in credits, before VAT; the card charge with VAT is shown next to them before you save.
- Limits. At most one automatic top-up a day, and never past your monthly limit. If the balance still falls short, you get an email and the normal low-balance warnings.
- Every charge is announced. An email for each automatic top-up, and the same fiscal invoice a manual top-up gets.
- When the bank says no. A declined card is retried the next day; after two declines in a row auto top-up pauses until you top up manually or switch it on again. If your bank asks for a confirmation, you get an email and a button under Billing → Credits; unconfirmed charges are dropped after 24 hours.
- Off means off. Switching it off stops new charges at once. A charge already submitted to your bank may still complete. Removing your last card switches it off. A chargeback or a refund disables it until support looks.
Example: EUR 20 of credit is a EUR 24.20 charge for an individual in Romania and a EUR 20.00 charge for an EU company with a valid VAT ID.